XFT Innovation’s standard MOQ for OEM massage devices is 500 units per model. For ODM projects with custom tooling, MOQ may vary based on complexity. We also accept trial orders of 200 units for select models to help new partners test the market.

Standard production lead time is 30-45 days after order confirmation and deposit. Sample orders ship within 5-7 business days via DHL/FedEx. Peak season (September-November) may require an additional 7-10 days, so we recommend placing Q4 orders by early August.

All XFT massage devices are CE, FCC, and RoHS certified. Our factory operates under ISO 9001 quality management system. Additional certifications (FDA, PSE, SAA) can be obtained for specific markets upon request.

Yes. We provide full OEM/ODM customization including custom logo printing, branded packaging, user manual design, and product color matching. Our in-house design team delivers packaging concepts within 5 business days.

All XFT products come with a 12-month warranty covering manufacturing defects. We provide replacement units at no cost for confirmed defects, and after-warranty repair services at cost. Extended warranty terms are negotiable for volume orders.

Absolutely. Sample orders are welcome and typically ship within 5-7 days via DHL/FedEx. Sample fees are refundable against bulk orders over 1,000 units. We can also send samples with your custom logo for evaluation.

XFT products are sold in 50+ countries across North America, Europe, Asia-Pacific, and the Middle East. Major markets include the United States, Germany, United Kingdom, Japan, South Korea, and Australia.

Yes. Every batch comes with a pre-shipment inspection report. Our in-house QC laboratory conducts humidity/temperature testing, push-pull force testing, abrasion testing, and drop testing. Third-party inspection (SGS/BV) is available on request.

We accept T/T (30% deposit, 70% before shipment), L/C at sight, and PayPal for sample orders. Trade Assurance through Alibaba is also supported for buyer protection.

Yes. Our regulatory team assists with market-specific compliance including FDA registration for the US, PSE for Japan, SAA/RCM for Australia, and REACH for the EU. We stay current with changing regulations in each market we serve.

Yes. Our in-house R&D team of 15+ engineers provides full ODM services from concept design to mass production, including ID design, mechanical engineering, PCBA development, and firmware programming. We hold 50+ patents and can help protect your IP with NDAs.

Our 5,000sqm facility operates 8 production lines with a monthly capacity of 50,000+ units. We can scale to 80,000+ units during peak season with overtime production. This allows us to handle both small boutique orders and large retail chain orders.

We support FOB Shenzhen, CIF, DDP, and express delivery. Our logistics team partners with major freight forwarders for competitive sea and air freight rates. Door-to-door DDP service is available to US, EU, and major Asian markets.

Factory visits are welcome by appointment. We are located in Dongguan, Guangdong, approximately 1 hour from Shenzhen Bao’an International Airport. We can arrange airport pickup and provide a full factory tour including production lines, QC lab, and showroom.

XFT Innovation holds 50+ patents, operates an in-house QC laboratory, and offers end-to-end OEM/ODM from design to delivery. With 10+ years of specialization, 100% pre-shipment inspection, and a 5,000sqm facility with 8 production lines, we combine competitive pricing with rigorous quality control.